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Customer Care
FAQ
Partnering

Please contact us for any inquiries. It is our pleasure to serve you.
If you are having any trouble with your order, we sincerely apologise and we are eager to help you resolve the issue.
Please don’t give up, we will find a way to solve it!
Also check out our Frequently asked questions (FAQ).
We have tried to answer as many questions as possible.
Contact us: info@newnatureministries.org

Postage

New Nature Ministries are based in South Australia and can post worldwide.

Delivery times

The Delivery times will vary depending on your location but are calculated and displayed on the checkout page once you add your shipping address.

Tracking my order

Once your order has posted you will receive an email confirming the completion of the order with a tracking number. You can then track your order on the Australia Post website.

You can also access your order tracking by logging into the My Account page and clicking on ‘Orders’ then click on ‘Track’ next to the order you want to track.

Wholesale orders?

Contact us for wholesale orders

Payment Methods

Currently payments through the website can only be made using PayPal via credit card or by adding funds to a PayPal Account. If you would like to pay via EFT or Cash please contact us.

What is a hardcopy?

A hard copy is a physical copy of a book. An eCopy/eBook is an electronic file that you can download and view on a computer or smart device like a ipad, tablet or phone.

How are eBooks delivered?

Once payment has been made you will be redirected to a page where you can download your eBook. You will also receive an email confirming your purchase with a link to download your eBook.

You can also access all your downloaded eBooks by logging into the My Account page and clicking on Downloads.

Changing my delivery address?

If you would like to change any of your details including delivery addresses you can do so by logging into the My Account page and clicking on Addresses.

What if I don’t receive my order?

Please contact us if you have not receive your order after an adequate time period so we can try and figure out why. Please make sure your shipping address is correct and clear. Unfortunately we cannot accept responsibility for lost orders that were not our fault.

How do I setup a monthly partnership with New Nature Ministries?

STEPS:
1) Select which partnership you would like and click on it ( ie blue tab above: $20, $30 or $50 per month).
2) On the next page scroll down and click “ADD TO CART”.
3) Make sure your cart is correct, then scroll down and click “PROCEED TO CHECKOUT”.
4) Fill in your details then scroll down and click “PROCEED TO PAYPAL”.
5) On the next page you will have 2 options: choose “SUBSCRIBE” if you need to set up a Paypal account with your credit or debit card, or “PAYPAL CHECK OUT” if you already have a Paypal account.
6) If you chose “SUBSCRIBE” then simply fill in the details from PayPal and select “CREATE ACCOUNT and SUBSCRIBE”. If you chose “PAYPAL CHECK OUT” then follow the Paypal prompts. Once finished check your email for confirmation.

NOTE: To partner for more than $50AUD per month use the “ONCE OFF DONATION” tab (black tab above). Click on it then select the amount you want to give monthly, then tick the “Make this a monthly donation” box. Then click “Donate” and follow the prompts from Paypal.

(Please don’t hesitate to contact us if you experience any problems: info@newnatureministries.org).

How do I cancel a monthly partnership with New Nature Ministries?

1. Login to your PayPal Account
2. Click the settings icon. (Looks like a cog wheel. Top right-hand side of your page, just to the left of “Log Out”.)
3. Then select “Financial information”.
4. Then scroll down and under “Automatic payments” click on “Manage Automatic Payments”.
5. Select the payment you’d like to cancel, then click “Cancel”.

Become a monthly financial partner by setting up a monthly recurring donation. This is a simple 6 step process that we guide you through with clear instructions (see below). We use Paypal for peace of mind as they are extremely reliable and secure for all online transactions. You will need a credit card or debit card to set up a Paypal account. And don’t worry, if you need to cancel your partnership at anytime you can do so. (See details below to cancel).

Here are the 6 steps to setting up your monthly partnership with New Nature Ministries:
(Please don’t hesitate to contact us if you experience any problems: info@newnatureministries.org).

STEPS:
1) Select which partnership you would like and click on it ( ie blue tab above: $20, $30 or $50 per month).
2) On the next page scroll down and click “ADD TO CART”.
3) Make sure your cart is correct, then scroll down and click “PROCEED TO CHECKOUT”.
4) Fill in your details then scroll down and click “PROCEED TO PAYPAL”.
5) On the next page you will have 2 options: choose “SUBSCRIBE” if you need to set up a Paypal account with your credit or debit card, or “PAYPAL CHECK OUT” if you already have a Paypal account.
6) If you chose “SUBSCRIBE” then simply fill in the details from PayPal and select “CREATE ACCOUNT and SUBSCRIBE”. If you chose “PAYPAL CHECK OUT” then follow the Paypal prompts. Once finished check your email for confirmation.

NOTE: To partner for more than $50AUD per month use the “ONCE OFF DONATION” tab (black tab above). Click on it then select the amount you want to give monthly, then tick the “Make this a monthly donation” box. Then click “Donate” and follow the prompts from Paypal.

If you need to cancel your partnership at anytime you can do that by logging into your PayPal account and following these steps:
1. Click the settings icon. (Looks like a cog wheel. Top right-hand side of your page, just to the left of “Log Out”.)
2. Then select “Financial information”.
3. Then scroll down and under “Automatic payments” click on “Manage Automatic Payments”.
4. Select the payment you’d like to cancel, then click “Cancel”.